Purchase information & terms
Effective August 25, 2026 · Policy version 2026-08-25-trust-transaction-v1
The complete My New Surname plan costs $48 once. There is no subscription.
You can complete the questionnaire and see your personalized preview before deciding whether to buy the complete Name & Next plan.
What you're buying
One payment buys access to the complete plan built from your answers.
Your plan includes the guides in your personalized sequence, what to prepare for each step, official links where available, and progress tracking that keeps your next step clear.
Government or institution fees, if any, are separate and paid directly to them.
Payment
Payment is handled through Stripe.
Your complete plan opens after the purchase is confirmed.
Name Day gift purchases
A Name Day gift is $48 as a one-time purchase. Tax is included in that USD price, and there is no subscription. One checkout buys one gift for one intended recipient.
Opening the envelope or viewing the card does not claim the gift. Claiming is a separate action by the recipient.
The purchaser may request a full refund to the original payment method within 30 calendar days of purchase, provided the gift has not been claimed.
If the recipient's actual current state is unsupported before we can provide a usable plan, the purchaser receives a full refund to the original payment method regardless of the 30-day convenience window. We close gift and plan access only after the payment reversal is successfully reconciled.
After the gift has been claimed, there is no general convenience or change-of-mind guarantee. Confirmed duplicate charges, material service failures we cannot reasonably resolve, and legal or payment-provider obligations remain subject to review.
Recipient changes after purchase are handled by support. An eligible unclaimed gift is refunded and purchased again for the correct recipient rather than transferred or rewritten.
Product issues and refunds
Because My New Surname is a digital product that opens immediately after purchase, purchases are generally final.
If something material in the product is not working as described, email support@mynewsurname.com within 14 calendar days of purchase and tell us what happened. Include enough detail for us to identify and review the issue, such as your state, the affected step or guide, and what appears to be wrong.
We'll review the issue and, where reasonably possible, first try to correct the guidance, clarify the issue, replace affected content, restore access, or otherwise resolve the problem.
If we confirm a material product issue and cannot reasonably resolve it, we may approve a full or partial refund as appropriate after review.
A change of mind, completing or no longer needing your name-change project, deciding not to use the plan, or finding another resource you prefer does not by itself qualify for a refund.
Verified duplicate charges are refunded.
If you believe you were charged but your purchase cannot be verified or restored, contact us before paying again.
Nothing in this policy limits rights that cannot legally be waived.
Using your purchase on another device
If you lose purchase access, send support your receipt.
We can verify the purchase and help restore paid access on another browser.
Purchase recovery does not transfer an unsaved complete project or later progress. For a claimed Name Day, it can restore the initial fit answers and chosen unfinished update kept at acceptance, unless those initial answers were deleted or cleared after revocation. If you chose online saving, sign in to recover that saved project separately.
Optional saved projects
You may keep your project only on your device or explicitly save it online with a verified email. Saving is included with no subscription. Keep your receipt: purchase access and saved answers are separate.
Saved projects remain while actively used. After 24 months of inactivity, we email 30 days’ notice before deleting the project. If a saved wedding date is later, the notice waits until 90 days after that date. Open it again to keep it or download an export. A failed notice delays deletion. Deleting a saved project does not cancel or refund a purchase. You can export and delete your own data even if paid guidance is unavailable.
A wedding date and one email to return to your plan are optional. The suggested email date is one week after your wedding date, around 10 a.m. in the time zone you confirm. You can change the date or cancel before the message is sent. Email delivery and exact arrival time are not guaranteed. A saved date does not confirm that a marriage has happened or that an official update is ready to submit.
Personal use
Your purchase gives you a limited, personal, non-transferable right to use your My New Surname plan for your own name-change project.
You may view, save, and print your plan for your personal use.
You may not:
- resell, sublicense, publish, or commercially distribute the product;
- share paid access or copies of the complete plan as a substitute for another person purchasing their own plan;
- systematically access multiple states or answer combinations to extract or reconstruct the My New Surname product;
- scrape, copy, reproduce, or compile substantial portions of My New Surname content for a competing product, database, research corpus, or commercial service;
- use automated tools to extract the product or bypass normal product access controls.
These restrictions apply to My New Surname's original product content, organization, selection, sequencing, annotations, design, and software. They do not claim ownership of facts, government forms, official-source materials, or other material owned by third parties.
What My New Surname does
My New Surname organizes the steps in your name-change project using your answers and guidance from official sources.
You complete each update yourself.
My New Surname does not provide legal advice, file paperwork, or contact agencies or institutions on your behalf.
Keeping your plan current
Requirements can change.
We show official sources and review dates where available, and the agency or institution's current instructions always control.
If something in your plan looks outdated or incorrect, tell us and we'll re-check it.
See how we verify our guidanceNeed help?
Email support@mynewsurname.com. We aim to reply within two business days.
Visit supportMy New Surname is operated by 88 North LLC.